Contact us

CharPix is run by a real person, and every email gets a personal reply — usually within 1–2 business days.

📧 [email protected]

Writing about a payment or refund?

Email us from the address you sign in with and include your PayPal order ID (it's in your PayPal receipt). Refund requests are handled under our Refund Policy — unused credits within 14 days are always refundable.

What we can help with

• Payment issues, missing credits, refund requests
• Failed generations that consumed credits
• Account and data deletion requests (see our Privacy Policy)
• Bug reports and feature requests
• Anything else — we're small enough that your feedback shapes the roadmap